Full fibre installlation process

How does CityFibre get installed onto my property and will you dig up my garden?

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What do I need to prepare for before my install appointment?

Full fibre installation information

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Why do you need two plug sockets to install full fibre broadband in my property?

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What will you install on my property?

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I have an install appointment but CityFibre haven't shown up, what should I do?

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I have received a message saying my install appointment is cancelled but I haven't cancelled it?

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Why have I received messages from CityFibre and Kellys?

If you've recently purchased full fibre, your broadband provider may be usi...

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I've got an install appointment, how long does it take?

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What happens during the install?

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Why do you have to drill in my property?

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Who carries out the install in my property?

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My install wasn't completed, what happens next?

Sometimes unexpected issues might cause a delay to the installation of your...

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Will you contact me before my installation?

If you have a full fibre install appointment, you may receive appointment r...

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What is an ONT (Optical Network Terminal)?

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I've been told that my property needs a pre-install inspection, what is that and why do I need it?

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My broadband provider contacted me saying they are upgrading my broadband, what happens next?

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I live in a flat, how will I be connected?

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How do I change my install appointment?

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What happens if I can't be in during the appointment?

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Will you contact me on the day of my installation?

If you have an install appointment, you may receive reminder on the day.

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Do you provide installation information in languages other than English?

A summary of what to expect during your installation in different languages

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