ON LOCATION WITH OUR FEX HUNTERS
Learn about the Fibre Exchange location challenges that are tackled before any of our newly built, full fibre network can go live across the UK.
To make sure our partners can provide their customers with the connection and service quality they deserve, we’re building intelligent network management platforms supported by real time geospatial data.
By providing ‘on demand’ information and easy, zero-touch upgradability, we help our partners reduce their costs and keep their customers informed and happy at every stage of their journey.
Inputting the highest quality build and service readiness data into our smart, purpose built systems means we can see and share information about what build work is underway, when services will be available to order and how long a particular installation might take.
This same data drives the postcode checker that lives on this website, helping people right across the UK find out when CityFibre powered services are available to them.
The web- and API-based interfaces we’re evolving enable partners of all types and sizes to access live, accurate information about the status of our network and the performance of their customers’ services.
By making detailed, reliable information easily available, we help our partners provide reliable estimates to their customers on install, upgrade and repair times. They can also use it to develop their own service tools and fine tune the products they offer.
There’s nothing more frustrating than waiting around for an engineer to fix your internet service.
We use intelligent diagnostics to track the status of every part of our network and the performance of each connection we deliver. If we’re alerted to an issue, we can see straightaway how many premises are affected and hone in on the near-exact location of the fault. This means we can send a repair team to the correct place first time and often fix it before it’s noticed. For customers, it’s the difference between waiting in and getting on.
We never stop looking for new ways to deliver better experiences for the partners and customers we serve. A great example is our use of visual automation technology.
By uploading photographs of completed work to a connected device, our engineers can remotely check if they’ve done everything right before closing a job. This not only helps to reduce faults caused by human error, it eliminates the carbon emissions associated with repeat engineer visits and helps us serve more customers each day.