ON LOCATION WITH OUR FEX HUNTERS
Learn about the Fibre Exchange location challenges that are tackled before any of our newly built, full fibre network can go live across the UK.
We're investing in smarter systems to deliver new standards of service. #
To make sure our partners can provide their customers with the connection and service quality they deserve, we’re building intelligent network management platforms supported by real time geospatial data.
By providing ‘on demand’ information and easy, zero-touch upgradability, we help our partners reduce their costs and keep their customers informed and happy at every stage of their journey.
Starting as we mean to go on #
Inputting the highest quality build and service readiness data into our smart, purpose built systems means we can see and share information about what build work is underway, when services will be available to order and how long a particular installation might take.
This same data drives the postcode checker that lives on this website, helping people right across the UK find out when CityFibre powered services are available to them.
Easy access for all #
The web- and API-based interfaces we’re evolving enable partners of all types and sizes to access live, accurate information about the status of our network and the performance of their customers’ services.
By making detailed, reliable information easily available, we help our partners provide reliable estimates to their customers on install, upgrade and repair times. They can also use it to develop their own service tools and fine tune the products they offer.
Service that never sleeps #
There’s nothing more frustrating than waiting around for an engineer to fix your internet service.
We use intelligent diagnostics to track the status of every part of our network and the performance of each connection we deliver. If we’re alerted to an issue, we can see straightaway how many premises are affected and hone in on the near-exact location of the fault. This means we can send a repair team to the correct place first time and often fix it before it’s noticed. For customers, it’s the difference between waiting in and getting on.
Using technology to do the everyday that little bit better #
We never stop looking for new ways to deliver better experiences for the partners and customers we serve. A great example is our use of visual automation technology.
By uploading photographs of completed work to a connected device, our engineers can remotely check if they’ve done everything right before closing a job. This not only helps to reduce faults caused by human error, it eliminates the carbon emissions associated with repeat engineer visits and helps us serve more customers each day.
Our platform stories #
UK's fastest wholesale consumer broadband
CityFibre's superior infrastructure enables the launch of market-leading multi-gig products.
Secret of smarter software and systems
Ridding the telco industry of its slow-moving image.
CITYFIBRE TO UPGRADE ALL NETWORKS TO 10GBPS XGS-PON TECHNOLOGY
10Gbps XGS-PON access technology will be deployed as standard across CityFibre’s networks in partnership with market-leading vendors Calix and Nokia.
100th state-of the-art Fibre Exchange is live
CityFibre's network of Fibre Exchanges underpin delivery of live broadband services to its first 4.8 million premises.
Visual Automation goes nationwide
CityFibre's partnership with Deepomatic sees the deepest integration of visual automation in UK communications networks.