My order has been cancelled, but I didn’t request it

Please reach out to your internet provider for more details around why your order has been cancelled.

In some cases, after an order is placed, we need to carry out further checks to confirm whether we can connect your property to our network. These checks may include:

• Securing wayleave permission from a managing agent or landlord

• Conducting a site or property survey

Occasionally, these investigations uncover challenges that prevent us from delivering CityFibre services to your address at this time.

If this happens, we’ll inform your internet service provider and share the details of the issue.