I have received a message saying my install appointment is cancelled but I haven't cancelled it?

Our engineers do their best to arrive at your property within your given install appointment time slot. On the rare occasion, they can no longer attend your property due to adverse weather conditions, road traffic or previous installations taking longer than expected; your appointment will be rescheduled for a future date. Our engineers will manage this through your broadband provider.

We are really sorry if that is the case and recommend that you contact your broadband provider directly to reschedule your appointment date and time.