Why do you need two plug sockets to install full fibre broadband in my property?
Much like your existing broadband connection (if you have one), full fibre broadband requires the use of a router and an additional connection box. Both of these devices need to be plugged in to work and we ask that the power sockets are close to your fibre entry point. Additional sockets may also be required for landlines. Extension cables can be used, we would recommend using an extension cable with a power surge built in.
For more information, visit our installation page.
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If you’re already connected to CityFibre or have an installation booked, you must contact your broadband provider directly, as your contract is with them.
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To report urgent health and safety concerns about our network build, call 0800 298 6267. This number is for emergencies only and cannot help with other enquiries.
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