How does CityFibre get installed onto my property and will you dig up my garden?
CityFibre will not build anything on your property until you decide to take a service from one of our broadband providers (also known as an ISP, or internet service provider). CityFibre installs the network on your street using a range of build techniques. In most cases, we place a small black connection box in the ground on the boundary of your property or on a nearby utility pole. Once you sign up to the CityFibre network with an ISP, CityFibre installers will agree on a preferred installation route from the connection box to your property.
Video: Home installation, what can you expect
Visit our Installation page for more information.
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Can't find the answer you're looking for? #
If you’re already connected to CityFibre or have an installation booked, you must contact your broadband provider directly, as your contract is with them.
To report damage to your property or our network, use the “Chat with us” icon on the right-hand side of this page.
To report urgent health and safety concerns about our network build, call 0800 298 6267. This number is for emergencies only and cannot help with other enquiries.
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