I've been told that my property needs a pre-install inspection, what is that and why do I need it?

For most full fibre installations, we will lay our fibre cable through newly created underground ducts. However, in some areas where this is not possible, we utilise existing infrastructure (e.g. existing underground network or via overhead poles). To avoid any changes to your agreed installation date, we arrange a ‘pre-install visit’ to your street, for our engineering partners to check that the existing infrastructure is fit for purpose so that the team can make any necessary preparations for your installation date.

Usually, you would not need to be present for this pre-survey, however, sometimes our team might discover that work is needed on the existing infrastructure, for example, to clear blockages. If it is identified that any work is needed on your property, this will only be undertaken after the team has spoken with you and they have your permission for the work to go ahead. As with all work undertaken by CityFibre, our teams will ensure that they clear up after themselves and leave your premises as they found them.