Our impact


Being a responsible business means doing right by our people, the communities we serve and the planet we all share.​

Leaving a lasting legacy across the UK has always been at the heart of what we do, and, as we grow so does the impact we make. We designed our infrastructure from the ground up to be greener and more sustainable and we continue to improve over time. Across many of the areas we serve we're supporting environmental projects, as well as programmes to ensure entire communities have access to the connections they deserve, and the skills to benefit from them.

Our Planet

Our environmental strategy is centred on reducing our impact and delivering greater climate resilience. Guided by science-based targets, we're committed to leading the industry in sustainable and responsible practices as well as speed and reliability. .

Our society

We're investing in the communities we serve. From inspiring the next generation of STEM talent to supporting digital inclusion through our £2 million Community Fund, partnerships and volunteering, we are helping ensure that no one is left behind.

Our people

We're shaping a workforce that is fair, inclusive and reflective of the people we serve. Whether it's recruitment, skills development, leadership or long-term progression, diversity, equity and inclusion are embedded across our business.

Reporting on our progress

Being transparent and accountable is how we prove the difference we make. Through our reports we share the progress we’ve made in shaping a sustainable, inclusive future, while laying the foundations for even greater impact ahead.

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Overall Impact report

Our Impact Report shares the priorities and commitments we've made to shape a sustainable, inclusive future.

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Energy and Emissions report

Emissions & Energy Report

Our Emissions & Energy Report complements our Impact Report with details of progress so far.

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Carbon Reduction Plan

Our latest Carbon Reduction Plan formally reports on our commitments and performance.

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“At CityFibre, we believe in the power of full fibre to transform lives. It has always been our mission to be a force for good, leaving a lasting impact in every community we build in. We aim to leave behind not only a world-class digital network, but a positive and lasting legacy. By investing and working with local communities we are enhancing quality of life, promoting greater equity and inclusion and helping to create stronger, more connected communities. I’m proud of the progress we’ve made this year and am excited to build on it in the years ahead.”

Simon Holden, CityFibre CEO

Latest impact stories

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Suffolk charities benefit from £50,000 from CityFibre to boost digital inclusion

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Wymondham Norfolk

Norfolk Charity gets £50,000 boost from CityFibre to support digital literacy

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CityFibre trials new technology to keep drivers on track in West Sussex

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Awards & accreditations

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ROSPA2025
Times Top 50 2025
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Cyber Essentials Certified
AFC25 GA

Memberships & Partnerships

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