What happens during the install?
You should have received a timeslot from your internet service provider (ISP), if not please contact them directly for more information.
When our engineers arrive they will be looking to take the fibre cable from your street into your property. They will discuss the best route with you, ensuring minimal disruption whenever possible.
For more details on the installation process, including how to prepare and what to expect on the day, please visit our installation information page.
Was this article helpful?
Can't find the answer you're looking for?
Already connected to CityFibre? Please contact your broadband provider directly. For any build-related issues call us on 0800 083 6160.
Check availablity in your area
Enter your postcode to find out if you can get Full Fibre.