What happens during the install?
You should have received a timeslot from your internet service provider (ISP), if not please contact them directly for more information.
When our engineers arrive they will be looking to take the fibre cable from your street into your property. They will discuss the best route with you, ensuring minimal disruption whenever possible.
For more details on the installation process, including how to prepare and what to expect on the day, please visit our installation information page.
I live in a flat/apartment. How will I be connected? | CityFibre
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If you’re already connected to CityFibre or have an installation booked, you must contact your broadband provider directly, as your contract is with them.
To report damage to your property or our network, use the “Chat with us” icon on the right-hand side of this page.
To report urgent health and safety concerns about our network build, call 0800 298 6267. This number is for emergencies only and cannot help with other enquiries.
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