I already have full fibre broadband, how do I switch providers?
Switching providers on the CityFibre Network
When you already have a live full fibre broadband service over the CityFibre network and choose to switch to another ISP who is also on our network, that new or ‘gaining’ ISP will reach out to CityFibre to arrange the ‘switch’.
When ordering from your new ISP, they should inform you to contact your current ISP and explain that you need to give them notice of your intention to cancel your service with them.
Please be aware each ISP has varying minimum cancellation notice periods. To find a list of full fibre providers in your area, please use our availability checker
Click here to find out how to switch to CityFibre from Openreach or Virgin Media
Was this article helpful?
Thank you for your feedback.
Can't find the answer you're looking for? #
If you’re already connected to CityFibre or have an installation booked, you must contact your broadband provider directly, as your contract is with them.
To report damage to your property or our network, use the “Chat with us” icon on the right-hand side of this page.
To report urgent health and safety concerns about our network build, call 0800 298 6267. This number is for emergencies only and cannot help with other enquiries.
Check full fibre availability in your area #
Enter your postcode below to see if you can get connected to CityFibre