Why do you have to drill in my property?
Similar to your existing copper or coax cable, we will need to bring your full fibre cable into your property, to do this, we will drill a small hole through an external wall and thread the cable through it.
Before carrying out any works on your property, our engineers will confirm all requirements for drilling with you. Please more information about our installation process and what to expect, please visit our installation information page.
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If you’re already connected to CityFibre or have an installation booked, you must contact your broadband provider directly, as your contract is with them.
To report damage to your property or our network, use the “Chat with us” icon on the right-hand side of this page.
To report urgent health and safety concerns about our network build, call 0800 298 6267. This number is for emergencies only and cannot help with other enquiries.
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