I have an install appointment but CityFibre haven't shown up, what should I do?

Firstly, we apologise if there has been any inconvenience caused, this is not the experience we want for our customers.

Although our engineers will do their best to arrive at your property within your given appointment time slot, this is sometimes not possible, normally due to traffic incidents or previous install appointments taking longer than expected. In these situations, the engineers will update your broadband provider directly.

We encourage you to contact your broadband provider if you have any concerns and to receive the latest updates.