I have an install appointment but CityFibre haven't shown up, what should I do?

For updates on your appointment or to check the status of your engineer visit, please contact your internet service provider directly.

Engineers can arrive at any point within the scheduled installation window. You may receive messages letting you know when the engineer is on route and when they’ve arrived at your property.

In some cases, they may already be working nearby—such as completing essential work in the street—before attending your property.

If your appointment window has passed and the engineer has not yet arrived, we sincerely apologise. While our engineers aim to attend within the agreed timeframe, delays can occasionally occur.

Please note that CityFibre does not manage engineer appointments directly. These are arranged and managed by your internet service provider (ISP).