My broadband provider contacted me saying they are upgrading my broadband, what happens next?
Once the CityFibre network becomes available to your property, some broadband providers upgrade their existing customers to Full Fibre as part of their existing broadband package. This will be at no additional cost to you.
CityFibre and our expert installation partners will act on instructions from your broadband provider to install Full Fibre directly to your property.
Should you have further questions, please contact your broadband provider directly.
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Can't find the answer you're looking for? #
If you’re already connected to CityFibre or have an installation booked, you must contact your broadband provider directly, as your contract is with them.
To report damage to your property or our network, use the “Chat with us” icon on the right-hand side of this page.
To report urgent health and safety concerns about our network build, call 0800 298 6267. This number is for emergencies only and cannot help with other enquiries.
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