Terms of Service

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THIS SITE

About us

  • CityFibre Holdings Limited is registered at 15 Bedford Street, London, England, WC2E 9HE. Our company number is 07488363. Our VAT number is 170394117.
  • CityFibre's wholesale business currently operates as Entanet International Ltd, a limited company incorporated in England and Wales. Our registration number is 3274237 and our registered address is 15 Bedford Street, London, England, WC2E 9HE. Our VAT number is GB 184 5136 01.
  • To raise an issue about our network build or engineering staff or to search our FAQs use our digital messaging support. Engage messaging support using the link in the footer.
  • To report network build site health & safety concerns or damage to our network, call 0800 298 6267.
  • CityFibre is a fibre network provider and provides services on behalf of broadband providers. Residents with enquiries or issues related to home broadband services or installation, should contact their broadband provider directly for support.

Use of our Site

  • By using our Site (cityfibre.com), you confirm that you accept these terms of service (as amended from time to time) and that you agree to comply with them. We reserve the right to withdraw access or change any part of our Site at any time.
  • The content on our Site is provided for general information only. We make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.
  • If you do not agree to these terms, you must not use our Site.

Additional Terms

These following additional terms also apply to your use of our Site:

  • Our Privacy Statement, which explains how we collect, use and store your personal data.
  • Our Cookie Policy, which sets out information about the cookies on our Site.

Intellectual Property

  • We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
  • We grant you a limited licence to access and make personal use of this website. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using the Site and/or any content available on or though the Site (or any part thereof) without our prior written consent.
  • You may link to our home page provided that: (i) you do so in a way that is fair and legal and does not damage our reputation or take advantage of it; and (ii) you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice.

Third party content

  • Where our Site contains links to other Sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those Sites or resources.

Viruses

  • We do not guarantee that our Site will be secure or free from bugs or viruses.
  • You are responsible for configuring your information technology, computer programs and platform to access our Site. You should use your own virus protection software.
  • You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our Site or any part of it. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site or any other equipment or network connected with our site. You must not interfere with, damage or disrupt any software used in the provision of our Site or any equipment or network or software owned or used by any third party on which this Site relies in any way. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

Liability

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • To the fullest extent permittable by law, we exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it (or the availability of such content).
  • We will not be liable to you for any direct, indirect, special, incidental or consequential loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of (or inability to use) our Site or use of or reliance on any content displayed on our Site.

Applicable law

  • These terms of service, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England.

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