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I've got an install appointment, how long does it take?
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Our engineers will usually complete your full fibre install in 2-3 hours and it is essential that someone over the age of 18 and able to agree the route for the cable to enter the property is at home during the appointment.
Whilst we do our best to start and complete the install within your allocation appointment time slot, each install is unique and many take more, or less time to complete. Please visit our install page for more details on the process and how to prepare for your install appointment.
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Already connected to CityFibre or have an installation planned? Please contact your broadband provider directly for support.
To report any issues, please use our Chat, for any health and safety concerns you can call 0800 083 6160 24/7.
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