I've got an install appointment, how long does it take?

Engineers can arrive at any point within the scheduled installation window. You will receive SMS messages letting you know when the engineer is on route and when they’ve arrived at your property.

Our engineers will usually complete your full fibre install in 2-3 hours and it is essential that someone over the age of 18 is at home during the installation.

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If you’re already connected to CityFibre or have an installation booked, you must contact your broadband provider directly, as your contract is with them.

To report damage to your property or our network, use the “Chat with us” icon on the right-hand side of this page.

To report urgent health and safety concerns about our network build, call 0800 298 6267. This number is for emergencies only and cannot help with other enquiries.