Will you contact me on the day of my installation?

Will you contact me on the day of my installation?

If you have a full fibre install appointment, you may receive appointment reminder and engineer information messages on the day of your appointment.

Appointment Reminder and Engineer Information Messages

On the day of your appointment for your full fibre install, you may receive an appointment reminder message with the appointment slot for the engineer’s arrival AM (08:00 – 13:00) or PM (13:00 – 18:00).

You may also receive messages to let you know that the engineer is travelling to your property and to let you know that the engineer has arrived for your appointment*.

*Please note, when the engineer arrives for your appointment and you receive this text, you may not immediately see the engineer, if there is an initial need to commence work nearby within our network before completing the install on your property. But they will be with you shortly.

Text message numbers and email addresses used by CityFibre for installation reminders:

Please note, these phone numbers are for outbound messaging only, they are unable to support voice calls.

Upgrading to full fibre with your existing broadband provider:

TalkTalk: Tel: +447860064015

Vodafone: Tel: +447701407300

New orders with all broadband providers:

Tel: +447860064029

For more information about what to expect before and during your CityFibre full fibre installation, please visit our Installation page.

If you remain unsure about any aspect of your installation booking, please contact your existing/chosen Broadband providers directly.