General connection queries #
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When will I be ready to connect?
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I saw you building on my street, but I haven't heard anything since, when can I connect?
Keeping up-to-date with the connection process
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CityFibre were in my street but your availability checker says I can't get full fibre in my property yet. When will it be available?
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Can I have my new full fibre connection installed in my loft?
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Can I have my new full fibre connection installed in a cupboard with gas and electricity meters?
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My router isn't working, what should I do?
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I'm renovating and extending my property and need our full fibre cable and CityFibre box moved. How do I get this done without losing service?
If you currently have a live full fibre service at your property through th...
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What's the difference between a traditional (analogue) landline and a digital landline?
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I need to move/replace my CityFibre equipment due to renovation works. Who do I contact?
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Can't find the answer you're looking for? #
Already connected to CityFibre? Please contact your broadband provider directly. For any build-related issues call us on 0800 083 6160.
Check full fibre availability in your area #
Enter your postcode to see if you can get connected