General connection queries #
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When will I be ready to connect?
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I saw you building on my street, but I haven't heard anything since, when can I connect?
Keeping up-to-date with the connection process
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CityFibre were in my street but your availability checker says I can't get full fibre in my property yet. When will it be available?
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Can I have my new full fibre connection installed in my loft?
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Can I have my new full fibre connection installed in a cupboard with gas and electricity meters?
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My router isn't working, what should I do?
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I'm renovating and extending my property and need our full fibre cable and CityFibre box moved. How do I get this done without losing service?
If you currently have a live full fibre service at your property through th...
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What's the difference between a traditional (analogue) landline and a digital landline?
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I need to move/replace my CityFibre equipment due to renovation works. Who do I contact?
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My phone connector/adapter didn’t arrive until after my installation, how do I set it up?
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I need a phone connector/adapter as I no longer have a working landline. How do I get one? What do I need?
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I’m switching to full fibre; will I still be able to make phone calls?
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My order is delayed. How do I check for updates on my installation order?
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Can't find the answer you're looking for? #
If you’re already connected to CityFibre or have an installation booked, you must contact your broadband provider directly, as your contract is with them.
To report damage to your property or our network, use the “Chat with us” icon on the right-hand side of this page.
To report urgent health and safety concerns about our network build, call 0800 298 6267. This number is for emergencies only and cannot help with other enquiries.
Check full fibre availability in your area #
Enter your postcode below to see if you can get connected to CityFibre