General connection queries

When will I be ready to connect?

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I saw you building on my street, but I haven't heard anything since, when can I connect?

Keeping up-to-date with the connection process

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CityFibre were in my street but your availability checker says I can't get full fibre in my property yet. When will it be available?

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Can I have my new full fibre connection installed in my loft?

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Can I have my new full fibre connection installed in a cupboard with gas and electricity meters?

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My router isn't working, what should I do?

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I'm renovating and extending my property and need our full fibre cable and CityFibre box moved. How do I get this done without losing service?

If you currently have a live full fibre service at your property through th...

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What's the difference between a traditional (analogue) landline and a digital landline?

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I need to move/replace my CityFibre equipment due to renovation works. Who do I contact?

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My phone connector/adapter didn’t arrive until after my installation, how do I set it up?

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I need a phone connector/adapter as I no longer have a working landline. How do I get one? What do I need?

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I’m switching to full fibre; will I still be able to make phone calls?

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