General connection queries
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What is full fibre broadband?
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When will I be ready to connect?
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I saw you building on my street, but I haven't heard anything since, when can I connect?
Keeping up-to-date with the connection process
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My neighbour has full fibre broadband, why can't I buy full fibre for my property?
Information about the rollout process for our full fibre network
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Do CityFibre carry out door knocking?
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CityFibre were in my street but your availability checker says I can't get full fibre in my property yet. When will it be available?
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I'm moving house, can I take my full fibre broadband with me?
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Can I get a landline with full fibre broadband?
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What do I need to prepare for before my install appointment?
Full fibre installation information
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Why do you need two plug sockets to install full fibre broadband in my property?
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What will you install on my property?
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Will you have to dig up my garden or driveway?
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My full fibre broadband has stopped working, what should I do?
Experiencing an outage?
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My router isn't working, what should I do?
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How much does it cost?
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Can't find the answer you're looking for?
Already connected to CityFibre? Please contact your broadband provider directly. For any build-related issues call us on 0800 083 6160.
Check availablity in your area
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