I saw you building on my street, but I haven't heard anything since, when can I connect?
Keeping up-to-date with the connection process
The time it takes to extend our network in your area varies depending on its size, the kind of construction we’re doing and any issues that might come up. While you will see our teams actively building in your area, there are other installation factors to consider. If you would like to be kept up to date about exactly when you can connect, please register your interest via our availability checker.
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Can't find the answer you're looking for? #
If you’re already connected to CityFibre or have an installation booked, you must contact your broadband provider directly, as your contract is with them.
To report damage to your property or our network, use the “Chat with us” icon on the right-hand side of this page.
To report urgent health and safety concerns about our network build, call 0800 298 6267. This number is for emergencies only and cannot help with other enquiries.
Check full fibre availability in your area #
Enter your postcode below to see if you can get connected to CityFibre