CityFibre were in my street but your availability checker says I can't get full fibre in my property yet. When will it be available?
Construction activity outside of your home will typically only take around 3 days to complete, however, additional construction and networking activities will be taking place and can take several weeks to complete and often a little longer to finally go live with our partnered broadband providers.
Activation times will vary depending on a number of things, including the total area size and construction method used, network testing and issue resolution (should any occur) and the onboarding process to enable broadband service providers to provide you with full fibre packages.
We can't wait to welcome you to our network, so rest assured that we will be doing everything to deliver a full fibre connection to your home as soon as possible.
Unfortunately, we’re unable to respond to enquiries about specific network plans, the most reliable source of information for your property is our postcode checker. You’re also welcome to register your interest to receive updates as they become available.
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Can't find the answer you're looking for? #
If you’re already connected to CityFibre or have an installation booked, you must contact your broadband provider directly, as your contract is with them.
To report damage to your property or our network, use the “Chat with us” icon on the right-hand side of this page.
To report urgent health and safety concerns about our network build, call 0800 298 6267. This number is for emergencies only and cannot help with other enquiries.
Check full fibre availability in your area #
Enter your postcode below to see if you can get connected to CityFibre