CityFibre were in my street but your availability checker says I can't get full fibre in my property yet. When will it be available?

Construction activity outside of your home will typically only take around 3 days to complete, however, additional construction and networking activities will be taking place and can take several weeks to complete and often a little longer to finally go live with our partnered broadband providers.

Activation times will vary depending on a number of things, including the total area size and construction method used, network testing and issue resolution (should any occur) and the onboarding process to enable broadband service providers to provide you with full fibre packages.

We can't wait to welcome you to our network, so rest assured that we will be doing everything to deliver a full fibre connection to your home as soon as possible.

If you believe the availability result you are seeing is incorrect, or your postcode is not recognised or not listed, and wish to highlight the issue, please complete the form which can be found here. If we are able to resolve the issue you will see an update in our checker after 31 days. Please note that unfortunately we cannot respond directly to individual enquiries regarding availability checker results.

If you would like to be kept up to date about exactly when you can connect, please register your interest with us through our availability checker.