Can I have my new full fibre connection installed in my loft?
Unfortunately, we cannot install full fibre broadband in an unconverted loft or attic as this is classified as a confined space.
If the space has been converted and is habitable with a permanent access point (such as fixed ladders) and mains lighting, we may be able to complete the installation at that location.
Please be aware, the area needs to be safely accessible externally using ladders within height restrictions to bring the fibre cables into your property.
We cannot guarantee installs in loft or attic spaces and our team will discuss the best route with you during your installation appointment.
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