I'm renovating and extending my property and need our full fibre cable and CityFibre box moved. How do I get this done without losing service?
If you currently have a live full fibre service at your property through the CityFibre network,
If you currently have a live full fibre service at your property through the CityFibre network, please contact your internet service provider who will arrange an appointment for the work. In some cases, charges may apply, however your internet provider will be able to let you know if this is applicable.
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Can't find the answer you're looking for? #
If you’re already connected to CityFibre or have an installation booked, you must contact your broadband provider directly, as your contract is with them.
To report damage to your property or our network, use the “Chat with us” icon on the right-hand side of this page.
To report urgent health and safety concerns about our network build, call 0800 298 6267. This number is for emergencies only and cannot help with other enquiries.
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