Construction process
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When are you building in my area?
Our rollout location information is regularly updated
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CityFibre are digging in my street, what are you doing?
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What hours will CityFibre be working in my street?
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Will I be able to get in and out of my property during CityFibre construction?
What is the process if your driveway is blocked?
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Will you tell me when you are coming to my street to start building?
How we communicate our construction plans to residents
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How long will you be digging/building in my street/area?
The time it takes for us to build the full fibre network varies
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What about my plants and shrubs?
Will they be destroyed or interfered with during the build process?
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Why do you send me letters telling me you are building in my area?
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Do CityFibre carry out door knocking?
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Will my customers and staff have access to my business and car park during CityFibre construction?
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CityFibre have been working in my area but have left materials behind. Will they be back to collect them?
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CityFibre were in my street but your availability checker says I can't get full fibre in my property yet. When will it be available?
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Can't find the answer you're looking for?
Already connected to CityFibre? Please contact your broadband provider directly. For any build-related issues call us on 0800 083 6160.
Check availablity in your area
Enter your postcode to find out if you can get Full Fibre.