CityFibre are digging in my street, what are you doing?
CityFibre is rolling out the UK’s most advanced broadband network to 8 million homes and businesses nationwide.
With permission from local councils, we build the network in your streets – creating underground pipe networks and using telegraph poles to bring full fibre broadband within reach of homes and businesses.
To install the network, we need to do some construction work on your street which may include digging to lay the new fibre cable. We use a range of construction methods and work typically lasts around two to three days outside each property.
Once the network is ready, CityFibre works with over 30 broadband providers who provide full fibre broadband packages to directly residents and businesses.
Take a look at our construction video to find out more.
You can also find out the exact permission details granted for work from your local council or by visiting the one.network website.
Alternatively, the team working in your street will be happy to answer any questions you may have.
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If you’re already connected to CityFibre or have an installation booked, you must contact your broadband provider directly, as your contract is with them.
To report damage to your property or our network, use the “Chat with us” icon on the right-hand side of this page.
To report urgent health and safety concerns about our network build, call 0800 298 6267. This number is for emergencies only and cannot help with other enquiries.
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