Will I be able to get in and out of my property during CityFibre construction?

Yes, you will be able to access your property during construction work and our teams will do everything they can to avoid disruption to residents and businesses.

We may need to dig a narrow trench in the pavement or service strip land outside your property, but our teams will cover this to allow access if required. There may be points in which we have to block your driveway or entrance, this would be in the interests of safety and if you speak to our on-site team they will open up the barriers as and when needed.

We encourage you to speak to our on-site teams for any questions or concerns about access, providing them the opportunity to prevent or resolve issues quickly to your satisfaction. If they are unable to resolve your issue, please click here to get in touch via our digital assistant and select the chat bubble visible, entering raise a complaint and selecting the most appropriate category.

After submitting details of your issue, you will receive an email confirming your individual reference number and when our Customer Engagement Team expect to be back in touch.

Please note, during our messaging hours, Monday to Friday, after submitting your issue, you will be offered the opportunity to chat with an agent.