Construction process #
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When are you building in my area?
Our rollout location information is regularly updated
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CityFibre are digging in my street, what are you doing?
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What hours will CityFibre be working in my street?
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Will I be able to get in and out of my property during CityFibre construction?
What is the process if your driveway is blocked?
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Will you tell me when you are coming to my street to start building?
How we communicate our construction plans to residents
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How long will you be digging/building in my street/area?
The time it takes for us to build the full fibre network varies
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What about my plants and shrubs?
Will they be destroyed or interfered with during the build process?
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Why do you send me letters telling me you are building in my area?
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Will my customers and staff have access to my business and car park during CityFibre construction?
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CityFibre have been working in my area but have left materials behind. Will they be back to collect them?
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Will you have to dig up my garden or driveway?
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You will soon be building in my area. Are you able to let us know when and where?
Our team will hand-deliver a letter at least a week before we start to exte...
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What is proactive repair?
Proactive repair aims to make broadband fault frustration a thing of the p...
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Can't find the answer you're looking for? #
Already connected to CityFibre or have an installation planned? Please contact your broadband provider directly for support.
To report any issues, please use our Chat, for any health and safety concerns you can call 0800 083 6160 24/7.
Check full fibre availability in your area #
Enter your postcode below to see if you can get connected to CityFibre