Will you have to dig up my garden or driveway?
To connect your property to our full fibre network, our engineers will take the fibre cable from the street into your property. This is usually done through a shallow trench which is dug in front of your property or occasionally through an aerial.
Before the installation begins, our engineers will discuss the best route with you, ensuring minimal disruption. We won't start work on your property until you agree to it and our team will ensure your property is left in the condition it was found.
Was this article helpful?
Thank you for your feedback.
Can't find the answer you're looking for? #
If you’re already connected to CityFibre or have an installation booked, you must contact your broadband provider directly, as your contract is with them.
To report damage to your property or our network, use the “Chat with us” icon on the right-hand side of this page.
To report urgent health and safety concerns about our network build, call 0800 298 6267. This number is for emergencies only and cannot help with other enquiries.
Check full fibre availability in your area #
Enter your postcode below to see if you can get connected to CityFibre