CityFibre have been working in my area but have left materials behind. Will they be back to collect them?

Once construction is finished in your area, our teams always aim to leave your street in a similar state to how we found it. This is often done in stages, so if things don’t look right straight away, rest assured they will very soon.

If you don't think this has happened, or the construction material is preventing vehicle access, please click here to get in touch via our digital assistant and select the chat bubble visible, entering raise a complaint and selecting the most appropriate category.

After submitting details of your issue, you will receive an email confirming your individual reference number and when our Customer Engagement Team expect to be back in touch.

Please note, during our messaging hours, Monday to Friday, after submitting your issue, you will be offered the opportunity to chat with an agent.

We'll investigate the issue and aim to resolve it as quickly as possible.