Connecting my home #
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How can I connect my home?
Once we have built the network, connecting to it is simple.
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I'm a tenant. Can I connect if I don't own my home?
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How can I buy full fibre broadband for my home?
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My neighbour/s have a service over your network, but I am unable to place an order?
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I live on a new build estate, can I connect to CityFibre?
Accessing property on new builds and privately owned land
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I'm moving home, how do I connect to CityFibre in my new home?
There are a few situations to consider when moving home and connecting to C...
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Can I get a landline with full fibre broadband?
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My address is missing or incorrect when using the address checker?
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When will you be in my area? Why are you not yet live in my area; you were building here months ago?
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I live in a flat/apartment. How will I be connected?
How to place an order when you live in a flat or apartment
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Can't find the answer you're looking for? #
If you’re already connected to CityFibre or have an installation booked, you must contact your broadband provider directly, as your contract is with them.
To report damage to your property or our network, use the “Chat with us” icon on the right-hand side of this page.
To report urgent health and safety concerns about our network build, call 0800 298 6267. This number is for emergencies only and cannot help with other enquiries.
Check full fibre availability in your area #
Enter your postcode below to see if you can get connected to CityFibre