I'm a tenant. Can I connect if I don't own my home?
Yes, you can connect if you do not own your own home, but we will need written permission from your landlord. Find out if your home is ready for our network by using our availability checker. If we need the permission of your landlord, please go to https://cityfibre.com/landlord... and complete your landlord details so we can start the process.
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Can't find the answer you're looking for? #
If you’re already connected to CityFibre or have an installation booked, you must contact your broadband provider directly, as your contract is with them.
To report damage to your property or our network, use the “Chat with us” icon on the right-hand side of this page.
To report urgent health and safety concerns about our network build, call 0800 298 6267. This number is for emergencies only and cannot help with other enquiries.
Check full fibre availability in your area #
Enter your postcode below to see if you can get connected to CityFibre