Do I need a phone line for full fibre broadband?
Full fibre broadband does not use the old copper phone line to connect your property to the network. If you also need a phone service, your broadband provider can explain the options available with your package.
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Can't find the answer you're looking for? #
If you’re already connected to CityFibre or have an installation booked, you must contact your broadband provider directly, as your contract is with them.
To report damage to your property or our network, use the “Chat with us” icon on the right-hand side of this page.
To report urgent health and safety concerns about our network build, call 0800 298 6267. This number is for emergencies only and cannot help with other enquiries.
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