Why can my neighbour get full fibre but I can't?

Thank you for your interest in our full fibre network.

In some cases, neighbouring properties can receive different availability results.

This can happen for a variety of reasons, including network activation status, property-specific connection requirements or the way addresses are recorded.

Unfortunately, we’re unable to respond to enquiries about specific network plans, the most reliable source of information for your property is our postcode checker. You’re also welcome to register your interest to receive updates as they become available.

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If you’re already connected to CityFibre or have an installation booked, you must contact your broadband provider directly, as your contract is with them.

To report damage to your property or our network, use the “Chat with us” icon on the right-hand side of this page.

To report urgent health and safety concerns about our network build, call 0800 298 6267. This number is for emergencies only and cannot help with other enquiries.