My neighbour has full fibre broadband, why can't I buy full fibre for my property?

We aim to connect as many homes and businesses as possible in our full fibre rollout. When we plan our network, we must consider several physical and legal constraints which means that, on occasion, we are unable to cover all of a certain area or street.

CityFibre works closely with local councils for permission to build our networks. When roads are part-owned by councils or part-owned privately, it can result in ongoing negotiations which means some properties on a street will be able to connect to full fibre sooner than others.

To understand who owns the road on your street, please contact your local council.

If you believe the availability result you are seeing is incorrect, or your postcode is not recognised or not listed, and wish to highlight the issue, please complete the form which can be found here. If we are able to resolve the issue you will see an update in our checker after 31 days. Please note that unfortunately we cannot respond directly to individual enquiries regarding availability checker results.