How can I connect my home?
Once we have built the network, connecting to it is simple.
How can I connect my home?
Once we have built and tested our full fibre network in your area, connecting to it is simple.
Find out if your home is within reach of our network by using our
availability checker.Choosing your Broadband Provider
If our network is within reach of your property, you will see a list of Broadband providers to choose from; if it’s not yet, we’d recommend you register with us, that way we can ensure we update you when you are able to connect.
Installation
Whilst most of our connections are underground via a shallow duct, when you enquire to your chosen Broadband provider, they will be able to explain whether the connection at your property will be delivered underground via a shallow duct or overhead via an aerial.
More information on what happens during installation, when your property is connected directly to our full fibre network in the street, and linked to the router your Broadband provider will provide directly, can be found here, including a short video
Was this article helpful?
Thank you for your feedback.
Can't find the answer you're looking for? #
Already connected to CityFibre or have an installation planned? Please contact your broadband provider directly for support.
To report any issues, please use our Chat, for any health and safety concerns you can call 0800 083 6160 24/7.
Check full fibre availability in your area #
Enter your postcode below to see if you can get connected to CityFibre