Ethernet 1000 Flex provides 200Mbps bandwidth as standard with an option to burst to 1Gbps as and when needed at no extra cost and with no prior requests - it’s just there ready and waiting when you need it, for complete peace of mind.
The ENNI handover for this service is included at 10Gbps within the same Metro area. As with all our Ethernet products, Ethernet 1000 Flex enjoys a standard 5 hour repair SLA and is delivered over a core infrastructure that’s designed in rings for resilience.
We manage the access technology by splitting and continuing the pure fibre connection to no more than 8 business customer premises.
Yes, delivered across CityFibre’s Full Fibre revolutionary network.
Yes. (Although if you have a layer 2 network to network interconnect with us, you also have the option to take the service “wires only”.)
Installation is subject to site survey and cooperation with the process by other agencies such as local councils and landlords. The good news is that as we manage the provisioning process ourselves, your dedicated provisioning agent will be able to keep you and your customer updated on progress as the order makes its way through the process to activation.
In an ever expanding number of cities. Please see our network coverage map to see where it's currently available.
Ideally you’d capture the likelihood of a premises move before placing your order as this will have an impact on the service. If a move is required part way through a contract, a charge may be applicable depending on how long there is left on the contract and the location of the new site. It’s best to speak to your Account Manager to find out how the land lies for your specific case.
A very compact piece of network termination equipment with an RJ45 socket is standard. If you choose the managed service, we also supply managed hardware.
The provisioning process that we follow is standard across the communications industry and has a number of key stages to go through. For further information, you can download our 'Guide to Provisioning' ebook.