Troubleshooting #
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My broadband router didn’t arrive until after my installation, how do I set it up?
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My full fibre broadband and/or WiFi has stopped working, what can I do?
Experiencing an outage or no internet connection?
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My fibre connection wasn't live when my install was completed, and it still isn't. What should I do now?
On occasion during installations, our engineers may identify an unexpected...
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My broadband and/or wifi is slow or keeps dropping out, what can I do?
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Can't find the answer you're looking for? #
Already connected to CityFibre? Please contact your broadband provider directly. For any build-related issues call us on 0800 083 6160.
Check full fibre availability in your area #
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