Troubleshooting #
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My broadband router didn’t arrive until after my installation, how do I set it up?
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My full fibre broadband and/or WiFi has stopped working, what can I do?
Experiencing an outage or no internet connection?
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My fibre connection wasn't live when my install was completed, and it still isn't. What should I do now?
On occasion during installations, our engineers may identify an unexpected...
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My broadband and/or wifi is slow or keeps dropping out, what can I do?
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Can't find the answer you're looking for? #
Already connected to CityFibre or have an installation planned? Please contact your broadband provider directly for support.
To report any issues, please use our Chat, for any health and safety concerns you can call 0800 083 6160 24/7.
Check full fibre availability in your area #
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