Troubleshooting #
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My broadband router didn’t arrive until after my installation, how do I set it up?
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My full fibre broadband and/or WiFi has stopped working, what can I do?
Experiencing an outage or no internet connection?
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My fibre connection wasn't live when my install was completed, and it still isn't. What should I do now?
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My broadband and/or wifi is slow or keeps dropping out, what can I do?
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I want to report damage, graffiti or a health and safety concern
If you spot an incident or damage to our network, here’s how to contact us.
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Can't find the answer you're looking for? #
If you’re already connected to CityFibre or have an installation booked, you must contact your broadband provider directly, as your contract is with them.
To report damage to your property or our network, use the “Chat with us” icon on the right-hand side of this page.
To report urgent health and safety concerns about our network build, call 0800 298 6267. This number is for emergencies only and cannot help with other enquiries.
Check full fibre availability in your area #
Enter your postcode below to see if you can get connected to CityFibre