I want to report damage, graffiti or a health and safety concern

For any Health and Safety concerns or incidents - please call our emergency line 0800 298 6267.

A few examples of when to use this number

• Barriers have been taken or have fallen down
• Temporary traffic lights are not working or are damaged
• Damage, including graffiti, to our equipment and street furniture such as poles, cabinets or exchanges.
• Obstructions to public footways

For any construction, build issues or complaints, you can either:

• Use our digital messaging support to get the support you need - engage messaging support here.
• Complete our contact form
• Call our Customer Service team on 0800 083 6160 (Mon-Fri 09:00 to 17:00)
  

Please note that we do not sell fibre directly to consumers. Any questions you may have about a service you have purchased, including its installation, billing and speed, must be directed to your Broadband provider, who will work with CityFibre directly if they believe our technical or engineering services are required.