My broadband router didn’t arrive until after my installation, how do I set it up?

On occasion, broadband providers may experience delays in the arrival of routers directly to their customers. When this happens, our engineers are still able to carry out your full fibre installation, bringing the fibre from your street into your home, they are able to carry out all connection tests on the line to ensure everything is working properly and they will leave everything necessary to then plug in your router once it has arrived.

For updates on your router delivery dates and for any set-up support once it has arrived, please contact your broadband provider directly and they should be able to walk you through the set-up process.