My fibre connection wasn't live when my install was completed, and it still isn't. What should I do now?
On occasion during installations, our engineers may identify an unexpected problem during testing
On occasion during installations, our engineers may identify an unexpected problem during testing that prevents the service from going live when they are on site. When this occurs, they may be able to work with our technical and network teams remotely to resolve the issue. If, however this doesn't remedy the issue, and further technical work or additional work at your property is required, CityFibre will inform your internet service provider directly whilst continuing to work on resolving the issue and getting your service live. For service updates, please get in touch your internet service provider who will provide up to date information and any next steps that may be required.
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