My fibre connection wasn't live when my install was completed, and it still isn't. What should I do now?

There are instances where our initial tests are successful, but additional work may still be required by your internet service provider to activate your service. We’ll liaise directly with your provider and they will keep you informed of any necessary next steps. For any queries regarding the status of your service, please reach out to your provider directly.

Occasionally, during installations, our engineers may encounter unexpected issues during testing that prevent the service from going live while they are on site.

In these situations our teams will work to resolve the issue. If we are unable to do so and further works or additional activity at your property is required, CityFibre will notify your internet service provider directly and continue efforts to get your service up and running as quickly as possible.

For all updates or queries about your service, please get in touch with your internet service provider who will provide up to date information and any next steps that may be required.