Understanding Your Availability Checker Result

Need help understanding your availability checker result? #

Our availability checker provides the most accurate view of whether services are currently available at a specific property.

If you're unsure what your result means, the guidance below can help explain some of the most common scenarios.

CityFibre is available at my address #

Good news. If services are available at your property, you'll be able to view broadband providers operating on the CityFibre network and explore the services available at your address.

Availability and package options can vary between providers.

Related help

→ How can I buy full fibre broadband for my home?

→ Do CityFibre sell full fibre broadband?

CityFibre built in my street, but I can't order yet #

Construction work is only one stage of bringing a full fibre network into service.

Even after visible construction work has finished, additional activities such as network testing, activation and broadband provider onboarding may still need to be completed before services become available to order.

Related help

→ CityFibre were in my street but your availability checker says I can't get full fibre in my property yet. When will it be available?

→ When will I be ready to connect?

→ I saw you building on my street, but I haven't heard anything since. When can I connect?

My address isn't listed #

Address information is reviewed and updated on an ongoing basis, but occasionally an address may not appear as expected within the checker. Unfortunately, we’re unable to respond to enquiries about specific network plans, the most reliable source of information for your property is our postcode checker.

Related help

→ My address is missing or incorrect when using the address checker?

Fibre has been laid in my street, but the checker still says unavailable #

Visible fibre infrastructure does not always mean services are immediately available to order.

Network activation, testing and service provider onboarding can all take place after construction work has been completed.

Related help

→ Your street had fibre laid some time ago, but our address checker still shows that our network is unavailable?

Still need help? #

If your query isn't covered above, you may find additional guidance in our Help & Support Centre.

You can also continue to check availability using the availability checker, which remains the most accurate source of information for individual properties.

Check Availability

Please be aware that currently we are unable to respond to requests concerning our network plans. Please refer to the postcode checker for the most accurate and up to date information for your property.

• Managing Agents, Property Managers & Housing Associations wishing to discuss getting your MDU (multi dwelling unit) properties connected to our network, please use this link to get in touch. Please note that if you are a resident within an MDU property we are unable to respond to individual requests for connection and would ask you to engage directly with your managing agent/housing association/private resident committee if you wish to progress the connection of your building to our full fibre network