Queries on Availability Checker Results

Queries on Availability Checker Results

If our availability checker indicates our full fibre network is not currently within reach of your property, your address is not listed or is incorrect, please refer to the below articles:

• My address is missing or incorrect when using the availability checker?

• Availability checker states I live on a private road but I don't

• My Neighbour has full fibre broadband why can't I buy full fibre for my property

• Build work was undertaken in your area and you believe your house or street has been missed

• Your street had fibre laid some time ago but our address checker still shows that our network is unavailable

Please be aware that currently we are unable to respond to requests concerning our network plans. Please refer to the postcode checker for the most accurate and up to date information for your property.

• Managing Agents, Property Managers & Housing Associations wishing to discuss getting your MDU (multi dwelling unit) properties connected to our network, please use this link to get in touch. Please note that if you are a resident within an MDU property we are unable to respond to individual requests for connection and would ask you to engage directly with your managing agent/housing association/private resident committee if you wish to progress the connection of your building to our full fibre network