Contact us

Experienced an Issue?

For support with an issue you have experienced, please complete our Contact Form below. On completion you will receive confirmation of your complaint reference and an indication as to when our Customer Engagement Team will be in touch.​

Health & Safety Concern?

To report a Health & Safety incident or concern about network building works, please call 0800 083 6160.​

Business Service Faults?

If you have a business service fault, please call 0800 298 6267.​

Broadband Outage at your home address?

If you’re experiencing a broadband outage or service issue at home, please raise this directly with your broadband provider. If CityFibre technical or engineering support is needed, they will instruct us directly on your behalf.


Your form will be sent to our customer engagement team and they will do their best to respond as soon as possible. Please do not complete this form if your query is related to broadband service issues or outages, please contact your broadband provider directly to help resolve these issues.

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