I have a complaint about construction

We are sorry you encountered a problem during the construction of our full fibre network. Please click here to get in touch via our digital assistant and select the chat bubble visible, entering raise a complaint and selecting the most appropriate category.

After submitting details of your issue, you will receive an email confirming your individual reference number and when our Customer Engagement Team expect to be back in touch.

Please note, during our messaging hours, Monday to Friday, after submitting your issue, you will be offered the opportunity to chat with an agent.