CityFibre Build Process | The Full Fibre Broadband Network


Purpose-building for the data age

We believe everyone should have access to broadband that just works, now and for generations to come. That’s why at CityFibre, we have started from scratch and we're building a brand new full fibre network across the UK.

Our full fibre network will be capable of delivering broadband connections to homes and businesses, up to 25 times faster and 5 times more reliable than basic broadband connections*.

Click on the image to watch a video that explains the CityFibre build process.

Five steps towards the broadband connection you deserve

Phone

1.

Information

We’ll send you a letter with all the info you need to know about works taking place in your area.

Barrier

2.

Preparation

Next, we’ll complete our final checks of the build area and plan everything to make sure everything goes smoothly.

Building

3.

Construction

Our build partners will start the building works on your street. In most cases, we're only outside each home for a few days.

Van

4.

Consideration

Our build partners will put everything back as they found it. This is often done in stages, so if things don’t look right straight away, rest assured they will very soon.

Laptop

5.

Connection

Once we’ve switched on the network in your street, all that’s left is for you to use our checker and select a broadband provider to deliver your full fibre connection.

Ready to connect?

If your home is ready to connect to the City Fibre network, you may want to know more about the installation process.

Did you know?

Full Fibre is the most reliable broadband you can get and up to 25x faster than the UK standard.

Full Fibre uses significantly less energy than part fibre or cable connections.

Broadband speed can increase property value by up to 24%.

Meet our brilliant broadband providers

Once the network build is finished, you’ll be able to connect and enjoy ultrafast broadband from our broadband providers (subject to availability).
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Check availability

Register your interest in joining the CityFibre network.

Want to learn more?

These videos demonstrate the stages of bringing full fibre broadband to your home.

Don't just take our word for it!

John

“Cannot recommended CityFibre enough. Excellent installation, and best of all this blows the competition out of the water. Thank you.”

Sue

“Very impressed. Internet has no lag when gaming, searches are so much faster, fantastic upload and download speeds as promised.”

Nigel

“Great install experience with very friendly and professional engineers. Speeds are top notch and I couldn’t fault CityFibre at all!”

Frequently asked questions

  • We will send you a letter a week before we start building in your area. You can also register your interest and keep up-to-date about our build progress by email.

  • Once we’re done in your street, it will take several weeks to install the fibre and connect it back to our main exchange. We’ll then let you know which broadband providers are available in your area so you can enjoy revolutionary broadband. Make sure to sign up with us for progress updates.

  • We’re installing our new fibre network so that you can enjoy faster, more reliable broadband. We may need to dig up the pavement outside your home to install the new cables, street cabinets or utility poles. Watch our construction video to see how we do it.

  • We understand that street works can be disruptive, and we work closely with local councils to minimise this. Through our mandatory service update communications, our aim is to keep you and the local community informed about why we are building our network, what it means to you and the different stages of our network build.

  • The direct mails we send when your property is ready to connect, explain some of the long-term benefits that access to our full fibre network might bring to you, and advise how you can connect through a broadband provider.

    If you’d prefer to be removed from our mailing list and not receive direct mails from us in the future, please complete this form. Please note that removal from our list could take up to 30 days to become effective.

  • Our engineers may knock on your door as a courtesy when they are working near your home, this is just to let you know what they are doing. They will always have a CityFibre uniform and badge and will never ask you to provide personal or banking details.

More Questions?

For more information on build or getting connected to full fibre, visit our Help Centre.