1.
Information
We’ll send you a letter with all the info you need to know about works taking place in your area.
We’re revolutionising broadband
We don’t just promise faster, more reliable broadband. We build it.
Purpose-building for the data age
We believe everyone should have access to broadband that just works, now and for generations to come.
That’s why at CityFibre, we’re starting from scratch and building a brand new fibre network across the UK that’s up to 25 times faster and 5 times more reliable than basic broadband*.
Five steps from the connection you deserve
2.
Preparation
Next we’ll complete our final checks of the build site and plan everything to make sure everything goes smoothly.
3.
Construction
Our build partners will start building works on your street. In most cases, we're outside each home for a few days.
4.
Consideration
We put everything back as we found it. This is often done in stages, so if things don’t look right straight away, rest assured they will very soon.
5.
Connection
Once we’ve switched on the network in your street, all that’s left is for you to check which providers use CityFibre technology.
Ready to connect?
Learn more about the CityFibre installation process
Join our network
Check to see if we're in your street
Did you know?
Full Fibre is the most reliable broadband you can get and up to 25x faster than the UK standard.
Full Fibre uses significantly less energy than part fibre or cable connections.
Broadband speed can increase property value by up to 24%.
Want to learn more?
Here’s some videos where you can find out about how we bring Full Fibre to your home.
Meet our brilliant broadband partners
Once we’re finished, you’ll be able to connect and enjoy ultrafast broadband from our partners (subject to availability).
Don't just take our word for it!
John
“Cannot recommended CityFibre enough. Excellent installation, and best of all this blows the competition out of the water. Thank you.”
Sue
“Very impressed. Internet has no lag when gaming, searches are so much faster, fantastic upload and download speeds as promised.”
Nigel
“Great install experience with very friendly and professional engineers. Speeds are top notch and I couldn’t fault CityFibre at all!”
Frequently asked questions
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We will send you a letter a week before we start building in your area. You can also register your interest and keep up-to-date about our build progress by email.
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Once we’re done in your street, it will take several weeks to install the fibre and connect it back to our main exchange. We’ll then let you know which of our broadband partners are available in your area so you can enjoy revolutionary broadband. Make sure to sign up with us for progress updates.
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We’re installing our new fibre network so that you can enjoy faster, more reliable broadband. We may need to dig up the pavement outside your home to install the new cables, street cabinets or utility poles. Watch our construction video to see how we do it.
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We understand that street works can be disruptive, and we work closely with local councils to minimise this. Through our mandatory service update communications, our aim is to keep you and the local community informed about why we are building our network, what it means to you and the different stages of our network build.
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The direct mails we send when your property is ready to connect, explain some of the long-term benefits that access to our full fibre network might bring to you, and advise how you can connect through a broadband provider.
If you’d prefer to be removed from our mailing list and not receive direct mails from us in the future, please complete this form. Please note that removal from our list could take up to 30 days to become effective.
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Yes. During the CityFibre network build process, we have our teams carry out door-knocking, to explain what is happening and how our network is built, they will also be able to advise on the benefits of full fibre network and answer any questions you may have.
Be aware of scammers! Our team will always be wearing CityFibre branded uniforms, carry ID badges and have a leaflet which they will leave with you. The leaflet explains how you can register for updates if you are interested in connecting to our network with one of the available broadband providers for your area.
We will never ask for your credit card or bank details as we don’t sell broadband directly to households.
More Questions?
For more information on the build or getting connected to Full Fibre, visit our Help Centre.