Connecting your house to full fibre
Find out more about fibre installations in a house.
Everything you need to know about how we install full fibre #
Find out how to prepare and what to expect on your installation day
Welcome to your full fibre installation guide #
We'll tell you everything you need to know step-by-step, so you know what to expect.
We partner with more than 30 broadband providers to bring fast, reliable broadband to your home. It's our expert engineers who'll install your full fibre on behalf of your chosen broadband provider.
Your installation day #
To make your installation day as smooth as possible, here's a quick checklist to help you get ready. These simple steps cover everything you need to do before your engineer arrives.
- You'll need two free plug sockets close to where your connection box and router will be installed. Additional sockets may be needed if you have a cordless phone - extension cables can be used.
- Make sure you or someone who is 18+ will be home during the installation. Your broadband provider will give you a date and time slot for your installation.
- If you rent, you'll need to check that your landlord is happy for the installation to take place before your appointment.
Need to change your appointment? #
If you have received an appointment reminder by text or email and can no longer make the appointment, no problem. To reschedule your installation, simply follow the instructions to change your appointment to a date that works better for you. Otherwise, contact your broadband provider directly and they will help you to reschedule.
What to expect from your full fibre broadband installation #
Full fibre broadband can be installed in a few different ways — either overhead or underground — depending on where you live and how we've built our network in your street. Whether you're in a house, a flat, or even switching providers, how we install will vary, but we always install with the greatest care and aim to get you connected to your new full fibre broadband as quickly as possible.
Our engineers will talk you through what they’re doing, explain each step, and make sure you’re happy with how they will install your full fibre broadband.
Explore the guides below to see what full fibre installation looks like for your type of home or if you’re switching providers.
Find the Right Installation Guide for Your Home #
The way we install full fibre broadband differs, so we've created simple guides below so you can see what your full fibre installation will look like in your home.
Connecting your flat or apartment to full fibre
Find out more about fibre installations in a flat or apartment.
Switching Providers
Are you switching providers on the CityFibre network?
FAQs #
Got a question about your full fibre installation? Here you’ll find answers to some of the most common questions about your full fibre installation.
Engineers can arrive at any point within the scheduled installation window. You will receive SMS messages letting you know when the engineer is on route and when they’ve arrived at your property.
Our engineers will usually complete your full fibre install in 2-3 hours and it is essential that someone over the age of 18 is at home during the installation.We’ll keep you updated every step of the way with three simple SMS messages:
- Appointment reminder – This confirms your time slot for the engineer’s arrival:
- Morning: 08:00 – 13:00
- Afternoon: 13:00 – 18:00
These are arrival times - if your appointment is in the morning, the engineer may arrive at 12:30 and the installation will take 2-3 hours from their arrival time.
- On the way – A quick heads-up that the engineer is travelling to you.
- Arrived – A message to let you know the engineer has reached your location.
If you don’t see them straight away, don’t worry! They may need to do a little work nearby on our network first. Once that’s done, they’ll be with you shortly.
- Appointment reminder – This confirms your time slot for the engineer’s arrival:
Your current service will keep working until you choose to cancel it. If you’re switching providers on the CityFibre network, the change usually happens at midnight with no interruption to your connection.
If you’ve been given a new router, there may be a short pause in service while you set it up, and some smart devices might need a quick reconnect, but this is typically resolved in just a few minutes.
For any updates contact your broadband provider. CityFibre will be working directly with your broadband provider to give updates on your installation date.
For any questions related to your broadband service, including your contract, please contact your broadband provider directly, as they manage your service and customer support.
Help Centre #
For more information and frequently asked questions, visit our Help Centre.