CityFibre's Full Fibre install process

One step closer to the Full Fibre experience

What to do

Before our installations team arrive...

  • To ensure we install everything in the most convenient place, it's important that you are at your property for the installation. Your broadband provider will give you a date and time slot

  • Think about where you would like your new Full Fibre connection to enter into your property, our team can help you decide on the day if you're unsure

  • Much like your existing broadband connection (if you have one), we will need to drill a small hole* to feed your Full Fibre connection into your property, this will all be cleaned up and sealed once complete

  • Bear in mind that you will need two spare plug sockets, close to the Full Fibre entry point, to power your broadband router and a new connection box (additional sockets may be needed if you have a cordless phone. Extension cables can be used).

*Please note: if you’re renting your property, make sure your landlord gives permission for us to drill the hole.

What to expect

On the day of installation...

  • Our installation partners are experts when it comes to connecting your property to Full Fibre, they will talk you through the whole process before they get started
  • Once the installation route is decided, the team will connect the Full Fibre cable from your street to your property using two new boxes, one on the outside and one on the inside
  • When your property is connected, the team will carry out several quality tests to confirm your connection to the CityFibre network
  • And that's it! Your installation will be complete. Our team will make sure to clean up any mess and leave you to enjoy your new Full Fibre connection.

Please note: to keep everyone safe, ensure pets are kept away from working areas until the installation is complete.

Want to see a home installation in action?

This video walks through the steps explained above

Need to change your appointment? No problem

If for any reason you need to change your installation date, please contact your broadband provider directly and they will help you to reschedule to a suitable alternative date/time.

Help Centre
For more information and frequently asked questions, visit our Help Centre.

Need to know if CityFibre's Full Fibre network is available for your property?

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