Refer a friend FAQs

Reward FAQS

  • When will I get my reward?

    We’ll pay your reward within 90 days of the broadband connection going live if the contract is not cancelled within the first 30 days.

    We’ll contact you by email after each successful referral and ask you to choose your £25 reward.

    If you select Amazon voucher, we’ll email you a unique code within 12 hours.

    If you select PayPal as your reward, you’ll receive an email from PayPal within 24 hours instructing you on how to redeem the cash.

  • What do I need to do to get my reward?

    Referrer – Register with your email address at cityfibre.com/refer-a-friend to get your unique referral link and share it with your friends. When a friend successfully switches their broadband to our network and has a live connection for 30 days, we’ll email you to select your reward.

    Friend – First, click on the link your friend shared to sign up for the programme. Then use the link we provide to access our postcode checker, select a broadband provider and place your order. After you’ve had a live connection at least 30 days, we’ll email you to select your reward.

    You must be 18 years or older to participate in the refer a friend program.

  • What reward can I get?

    You can choose to take your £25 reward as PayPal or Amazon voucher.

  • How do I get my reward?

    We’ll contact you by email to let you know about each successful referral and ask you to choose your £25 reward.

    If you select Amazon voucher, we’ll email you a unique code within 12 hours.

    If you select PayPal as your reward, you’ll receive an email from PayPal within 24 hours instructing you on how to redeem the cash.

  • Do I have to choose the same reward as my friend?

    No, you can choose a different £25 reward from your friend. For example, you can choose PayPal and your friend can choose Amazon voucher.

  • What happens if my friend cancels their contract?

    If your friend cancels their broadband contract within the first 30 days of their connection going live, you will not be eligible for the reward.

Referrer FAQs

Friend FAQs

Reward status FAQs

  • How can I tell if my friend has completed their referral?

    You can check the status of your referrals on your dashboard when you log in at cityfibre.com/refer-a-friend or via the link in your registration confirmation email.

  • What does each status mean on the dashboard?

    Complete: Congratulations! Your referral was successful and confirmed. Both you and your friend earned a £25 reward.

    Pending: Your friend has purchased with one of our broadband partners and we're in the process of confirming the referral. They need to have a live connection for at least 30 days before your referral is successful.

    Unsuccessful: Unfortunately you will not receive a reward for this referral because it does not meet the criteria set out in our Terms & Conditions. Your friend may have cancelled their contract or did not complete their switch within 180 days.

  • Why was my referral rejected?

    If your referral was unsuccessful, it means it didn’t pass the verification process. Rewards are not paid if:

    • The friend you referred didn’t join us via your unique referral link
    • Your friend did not switch their broadband to our network using the referral links
    • Your friend did not complete their purchase within 180 days of registering
    • Your friend cancelled their contract
    • Your referral was identified as a self-referral
    • You referred someone who lives at your address
    • You referred a business

Other FAQs