What is a Wayleave document and why have I received one from CityFibre?
If you live in a rented property or if the property is part of a block of flats or apartments, we require permission from your landlord, managing agent or building owner, this is known as a wayleave and is required before we visit the property, agree on an installation a route and carry out the work.
More information on wayleaves can be found here.
Was this article helpful?
Thank you for your feedback.
Can't find the answer you're looking for? #
If you’re already connected to CityFibre or have an installation booked, you must contact your broadband provider directly, as your contract is with them.
To report damage to your property or our network, use the “Chat with us” icon on the right-hand side of this page.
To report urgent health and safety concerns about our network build, call 0800 298 6267. This number is for emergencies only and cannot help with other enquiries.
Check full fibre availability in your area #
Enter your postcode below to see if you can get connected to CityFibre