I live in a flat, how will I be connected?
Your building may already be set up with full fibre allowing our engineers to bring the full fibre connection into your home.
If your building hasn't had CityFibre installed yet, you may need to gain permission from landlords and neighbours to get connected, this permission is known as a Wayleave agreement.
For more information on Wayleaves agreements please visit this page.
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Can't find the answer you're looking for? #
If you’re already connected to CityFibre or have an installation booked, you must contact your broadband provider directly, as your contract is with them.
To report damage to your property or our network, use the “Chat with us” icon on the right-hand side of this page.
To report urgent health and safety concerns about our network build, call 0800 298 6267. This number is for emergencies only and cannot help with other enquiries.
Check full fibre availability in your area #
Enter your postcode below to see if you can get connected to CityFibre