CityFibre's Covid-19 Update

CityFibre is following all Covid Secure guidelines to minimise the risk of virus transmission to staff, contractors, customers and the general public. The health and safety of all continues to be our number one priority.

We continue to build

Telecommunications infrastructure is critical to allow society to function and our economy to recover. Throughout this challenging period, our field-staff and those of our contractors have been designated as ‘key workers’. This enables us to continue to build to the levels of productivity agreed with local authorities, and to maintain our networks.

Our staff and contractors continue adhere to Covid safe protocols on social distancing – including with members of the public. They also continue to work to the highest health and safety construction standards. This includes leaving trenches in a safe and manageable state at the end of every working day.

We are working in a more agile way

The majority of our staff continue to work ‘smart’ from home in order to minimise exposure to risks. Agile-working staff also continue to avoid all non-essential travel. Where face-to-face engagement is unavoidable our staff will take precautions to minimise the risk of transmission.

Covid Secure status means that we have assessed the risk to employees and put in place strict social distancing and control measures to minimise risk the risk of Covid-19 virus transmission.

We’re connecting and serving customers

Covid-19 continues to make the availability and reliability of connectivity services critical for UK businesses, households and local authorities.

We are in daily conversation with the partners who support our service installation, maintenance and repair. By working together to ensure social distancing guidelines are followed and that personal protective equipment is available, we are experiencing no material impact on our day-to-day service operations.

We serve critical sites, as well as homes

Our Full Fibre networks are about more than just bringing gigabit speed broadband services to homes across the UK. We also serve thousands of critical healthcare, education and community sites too, including hospitals, GP surgeries, care homes, community buildings, schools and council offices.

Even in residential streets, our network is empowering legions of people to work effectively from home, as well as providing a backbone for the imminent rollout of 5G services. In short – this is critical digital infrastructure.

Our networks will support our nation’s recovery

Thanks to a training and recruitment programme to fill up to 10,000 network construction jobs, our networks and the work we do are already beginning to play a meaningful role in supporting the recovery of our economy and society.

To power the nation’s future, our country needs world-class digital infrastructure, and this recruitment programme is a testament of our commitment to not only build it, but to create local jobs for local people.

We’ll keep you updated

UK Government advice and information from our contractors and partners is guiding the decisions we make and the actions we take. We will continue to update this page periodically to reflect the changing situation.

In the meantime, if you have any questions or believe that our staff or contractors are not following Covid safe guidelines, please get in touch.

Official information and advice on Coronavirus (Covid-19) is available via: