FAQ page for Zybre/Air Broadband Customers #
I’ve received a letter from Zybre informing me that they are migrating my broadband service to Octaplus Networks, what does this mean?
We understand that Zybre have agreed to transfer their customer base to Octaplus Networks and they will be migrating their customers across to Octaplus Networks. This is for all Zybre customers except those that live in Chester as Octaplus Networks is not available in this area. If you have any questions about the migration, please contact the Customer Service team at Octaplus Networks by phone on 0333 335 5385 or email email@example.com
We understand that Zybre have not been able to transfer their customer base in Chester to Octaplus Networks as Octaplus Networks currently does not serve this area.
If you'd like to stay on the CityFibre network, TalkTalk are available in the Chester area. To find out the best deal for you simply enter your postcode in our availability checker below.
If you have any further questions or would simply like to talk to someone about the migration, please contact the Customer Service team at Octaplus Networks by phone on 0333 335 5385 or email firstname.lastname@example.org and they will be able to help.
We understand that all Zybre customers will be migrated to Octaplus Networks and will be given until the end of May '23 to find another provider if they don’t wish to stay with Octaplus Networks.
If you don’t want to stay with Octaplus Networks, you can stay on CityFibre’s network through a wide range of broadband providers. Simply click here, enter your postcode to find out which broadband providers are available in your area and choose the best deal for you.
We can assure you that CityFibre’s network continues to operate as normal.