Project Gigabit
First 'Project Gigabit' customers in Suffolk connect to CityFibre's full fibre network
12 December 2024
What really is key to running a successful service department? #
23 November 2017
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Ryan Berrisford, Customer Relationship Manager[/caption]
How do you differentiate your business from your competitors? As connectivity markets become increasingly competitive, focusing on price alone is risky and could see you inadvertently enter a spiralling price battle that you are simply unable to sustain. That’s why more and more providers are choosing to focus on the quality of their service departments to help them stand out. But, how do you ensure you have a successful service department and how do you monitor its performance?
In our latest eBook you can read about several key metrics we use to monitor the performance of our own service departments and how we interpret those figures to ensure a superior level of customer service. But we also describe the importance of aligning those metrics and targets with the business’ overall objectives and the essential role your staff play in achieving all of this.
Download it for free
Have your say!
Did you find our new eBook helpful? Do you agree with our findings and suggestions or do you adopt a different approach? Share your views by leaving us a comment below.
Related articles
Ryan Berrisford, Customer Relationship Manager[/caption]
How do you differentiate your business from your competitors? As connectivity markets become increasingly competitive, focusing on price alone is risky and could see you inadvertently enter a spiralling price battle that you are simply unable to sustain. That’s why more and more providers are choosing to focus on the quality of their service departments to help them stand out. But, how do you ensure you have a successful service department and how do you monitor its performance?
In our latest eBook you can read about several key metrics we use to monitor the performance of our own service departments and how we interpret those figures to ensure a superior level of customer service. But we also describe the importance of aligning those metrics and targets with the business’ overall objectives and the essential role your staff play in achieving all of this.
Download it for free
Have your say!
Did you find our new eBook helpful? Do you agree with our findings and suggestions or do you adopt a different approach? Share your views by leaving us a comment below.
Related articles
CityFibre News #
With network projects in over 60 cities and construction underway to reach up to 8 million homes
