There is a street cabinet outside my home, can I remove it?
We are sorry to hear you’re unhappy with the location of our equipment. Locations have been chosen for optimum connectivity and approved by your local authority.
If you have an issue with the location of a CityFibre pole, cabinet or toby box, please click here to get in touch via our digital assistant and select the chat bubble visible, entering raise a complaint and selecting the most appropriate category.
After submitting details of your issue, you will receive an email confirming your individual reference number and when our Customer Engagement Team expect to be back in touch.
Please note, during our messaging hours, Monday to Friday, after submitting your issue, you will be offered the opportunity to chat with an agent.
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If you’re already connected to CityFibre or have an installation booked, you must contact your broadband provider directly, as your contract is with them.
To report damage to your property or our network, use the “Chat with us” icon on the right-hand side of this page.
To report urgent health and safety concerns about our network build, call 0800 298 6267. This number is for emergencies only and cannot help with other enquiries.
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